National Centre for Quality Management

NCQM is one of the premier professional organisations engaged in dispensing various quality related services to various sectors through seminars, training, education, publications, research and advisory services.

NCQM provides the following services related to Management of Quality.

Conferences/ Seminars/ Workshops

NCQM organises Conferences / Seminars / Workshops in TQM, ISO 9000, QS 9000, ISO 14001 EMS, OHSAS 18001, Integrated Management System, Lead Assessor course, Internal Quality Audit, Laboratory Accreditation, SEI-CMM, 5S & 7W and related areas. An illustrative list of programme topics is given on the overleaf.

Customrised Training
Customrised training in all areas of TQM, ISO 9000, ISO 1400I EMS, OHSAS 18001, Integrated Management System and Lab accreditation. These training programmes are tailored to meet the specific needs of the organisations.

Advisory Services
NCQM provides advisory services on turnkey as well as assignments basis in all the above areas.

Quality Audit Services
NCQM conducts adequacy and compliance audits on Quality Management Systems of organisations for its effectiveness.

Educational Courses

Diploma in Total Quality Management (DIPTQM)

DIPTQM is a correspondence course for graduates in any discipline or diploma holders in Engineering /
Technology or its equivalent.

Diploma in Quality System and Management (DQSM)

DQSM is a six months part time course conducted in association with Engineering / Management Institutes. The
course is open for all graduates and technical diploma holders.

TQM & ISO 9000 course of full time 4 weeks duration for faculty of Educational Institutes.

Publications/Training Aids / Library / Newsletter

NCQM has Books, OHP Transparencies, Videos, Training/Application Software on the subjects related to

Quality for sale.

NCQM brings out a bi-monthly magazine entitled Quality Striving for Excellence
NCQM maintains a Library for its members.

International Affiliation
NCQM is a sustaining member of American Society for Quality (ASQ) and conducts ASQ certification examinations in India such as:

Certified Quality Engineer (CQE)
Certified Quality Manager (CQM)
Certified Quality Auditor (CQA)
Certified Software Quality Engineering (CSQE)
Certified Reliability Engineer (CRE)
Certified Quality Technician (CQT)
Certified Mechanical Inspector (CMI)
Certified Quality Auditor-Hazard Analysis and Critical Control Point (CQA-HACCP)
Certified Quality Improvement Associate (CQIA)
Certified Six Sigma Black Belt (CSSBB)

NCQM is a also member of World Quality Council and Asia Pacific Quality Organisation.
Research Surveys
NCQM conducts research surveys on Quality Status of various industrial sectors and publishes the survey findings.

List of NCQM Programmes for In-house training, Public Seminars / Workshops / Courses.

ISO 9000 Lead Assessor / Auditor
ISO 9000 : 2000 (QMS)
ISO in Service Industry
ISO and ISM Code
Internal Quality Audit
Internal Quality Audit (IRCA)
Auditor Skill Upgradation
Statistical Process Control
ISO 14000 (E M S)
Integrated Management System (IMS)
Implementing COQ (Cost of Quality)
Quality Circles and Kaizen
Quality Management
Quality Planning
Quality Improvement
Total Quality Management (Concepts and Practice)
Quality in Banking Sector
Quality in Project Management
Quality in Various Service Sectors
Taguchi Experiments
Bench Marking
Process Improvement
5 S (Creating Quality Environment) & 7 W
Total Preventive Maintenance
Measurement Uncertainty ‘Principles and Practice’

Standards and Measurement
Training TQM Facilitators
Training for Trainers
Managing Time
Creative Thinking
Dynamic Team Building and Leadership
Personal Effectiveness
Supply Chain Management
Customer Satisfaction
Customer Care Skills
Customer Orientation
Negotiation Skills
Profitability Through Purchasing Management
ISO 9000 for Software Industries
Professional Selling Skills
Practical Marketing
Successful Sales Management
Communicate to Win (Presentation Skills)
Leadership and Teambuilding
Performance Management System
Step-By-Step Problem Solving
Reducing Stress
SEI-CMM
Six Sigma

NCQM also provides customized solutions in Quality Management area to suit any specific needs of an organisation.

Diploma in Total Quality Management (DIPTQM) For course brochure click here..

This one year DIPTQM correspondence course is designed to improve qualification of professionals, students and in-service persons and focuses on TOTAL QUALITY MANAGEMENT. Organisations in manufacturing and service industry can gain by sponsoring their personnel from all functions. Demonstration of application of TQM principles and ISO 9000 systems is well integrated in the course through Project Work. There is an optional paper specially for personnel of service industry. Graduate in any discipline interested in enriching his knowledge of Quality Management can join this course.

New batches commences in January and July. Examinations are conducted by NCQM at several places in India.

For further details please contact NCQM at the following address :

Head Office
Executive Director
NATIONAL CENTRE FOR QUALITY MANAGEMENT
501-503 ‘G’ Wing, 5th Floor,
Hiranandani-Vikhroli Link Road
Parksite, Vikhroli (W) Mumbai 400 079
Tel. : 25170469 / 25170483   Fax : 25170144
Email: ncqm@vsnl.com